One Stop Shop for public services

    Legal, Policy and Strategic Framework:

    This component comprises activities which lay down the legal and strategic basis for a seamless functioning of Asan Khedmat. The simplification of public processes needs focused legal supervision. The establishment of the “Administrative Office of Asan Khedmat” needs an appropriate and consistent legal basis embedded in national legislation. The introduction of new technologies and the digitization of public processes requires a legal framework. .

    Activity Description Status
    Assessment of Legal basis of ASAN Xidmat Azerbaijan One week visit to Azerbaijan by legal experts of Asan Khedmat. Assessment of legal framework and legal interrelations of ASAN Xidmat Azerbaijan. Completed
    Drafting Concept Paper for Asan Khedmat The comprehensive concept document of Asan Khedmat has been drafted. Drafted
    Legal framework of Administrative Office of Asan Khedmat drafted The legal framework of the Administrative Office of Asan Khedmat in form of a law has been drafted and is in review by the Ministry of Justice (DoJ). Drafted and in review
    Process simplification legal implications The legal implication of simplifying and/or digitizing processes of public services have to be determined. On-going
    General strategy and policy documents identified and are being drafted Strategy and policy documents e.g. “Competencies of the Executive Board”, etc. are identified and are being drafted. On-going

  • Legal policy and Strategy

    This component comprises activities which lay down the legal and strategic basis for a seamless functioning of Asan Khedmat. The simplification of public processes needs focused legal supervision. The establishment of the “Administrative Office of Asan Khedmat” needs an appropriate and consistent legal basis embedded in national legislation.

    • Information Technology

      Information and Communication Technologies are revolutionizing our way to better communicate, work, bank and shop. E-government is capable of delivering government services faster, more effectively, more reliably and more economically. The ICT directorate in Asan Khedmat is aimed to conceptualize sophisticated technological solutions. in order to automate, simplify and shorten time consuming processes.

      • Public Relations & Communication

        The relations to international and national institutions on the one hand and outreach to the general public on the other hand, are important cornerstones of Asan Khedmat.

        • HR and Training

          The success of the Asan Khedmat model is dependent on the quality of the managerial and operative staff. The objective of this component is the recruitment and development of human resources. Continual training of the Asan core staff and the staff of the service deliverer is central to the concept of Asan Khedmat.

          • Process Simplifications

            This component is led by the objective to simplify lengthy, time consuming and complicated bureaucratic processes of selected public services with the goal to (partially) digitize and integrate the public service in the service center.

            • Engineering and AK centers

              Asan Khedmat is constructing a building that will house the Asan Khedmat service center, and the Administrative Office of Asan Khedmat, the parent organization for all Asan Khedmat centers. The building is being designed and structured.

              • MSP

                Mobile Salary Payment (MSP) plays a prominent role in the considerations of the Government of Afghanistan, to digitize government-to-person (G2P) payments and to enhance financial inclusion. The President assigned Asan Khedmat to lead the scale-up of MSP to the Ministry of Education and other ministries.