One Stop Shop for public services

    Information and Communication Technologies are revolutionizing our way to better communicate, work, bank and shop. E-government is capable of delivering government services faster, more effectively, more reliably and more economically. The ICT directorate in Asan Khedmat is aimed to conceptualize sophisticated technological solutions in order to automate, simplify and shorten the very lengthy and time consuming bureaucratic processes in government organizations. .

    The ICT directorate in Asan Khedmat is aimed to conceptualize sophisticated technological solutions in order to automate, simplify and shorten the very lengthy and time consuming bureaucratic processes in government organizations.

    In order to bring public services under the same roof, an integrated service registry enterprise system must be placed. The ICT directorate in Asan Khedmat is mainly focussed on systematically, technologically and securely integrating the public services in Afghanistan while taking all the information sensitivity in to prior consideration. This will significantly contribute to the centralization of public services and equally availability of services to all citizens. This technological integration also includes the private dimension of public services. For instance, integration of banking system with any other service that include service fee is primarily considered in order to avoid unwanted waste of time.

    There exists some government services that their official processes and paper works have not been digitalized yet. The Asan Khedmat ICT division is missioned to proceed with innovative approaches to provide advisory support while helping government organizations to establish and modernize ICT infrastructures and digitalize associated paper works.

    In some circumstances while government organizations for public services encounter challenges such as technical resource limitations, Asan Khedmat is pledged to back these organizations with highly professional and dedicated technical resources.

    The ICT directorate team is structured according to its technical approach and methodology shown in the following diagram.


    The ICT directorate team in Asan Khedmat is consist of impressively motivated and energetic individuals who are highly educated and exceptionally qualified young Afghan experts dedicated to work against corruption while promoting transparency in the country.

  • Process Simplifications

    This component is led by the objective to simplify lengthy, time consuming and complicated bureaucratic processes of selected public services with the goal to (partially) digitize and integrate the public service in the service center.

    • Information Technology

      Information and Communication Technologies are revolutionizing our way to better communicate, work, bank and shop. E-government is capable of delivering government services faster, more effectively, more reliably and more economically. The ICT directorate in Asan Khedmat is aimed to conceptualize sophisticated technological solutions. in order to automate, simplify and shorten time consuming processes.

      • Public Relations & Communication

        The relations to international and national institutions on the one hand and outreach to the general public on the other hand, are important cornerstones of Asan Khedmat.

        • HR and Training

          The success of the Asan Khedmat model is dependent on the quality of the managerial and operative staff. The objective of this component is the recruitment and development of human resources. Continual training of the Asan core staff and the staff of the service deliverer is central to the concept of Asan Khedmat.

          • Legal policy and Strategy

            This component comprises activities which lay down the legal and strategic basis for a seamless functioning of Asan Khedmat. The simplification of public processes needs focused legal supervision. The establishment of the “Administrative Office of Asan Khedmat” needs an appropriate and consistent legal basis embedded in national legislation.

            • Engineering and AK centers

              Asan Khedmat is constructing a building that will house the Asan Khedmat service center, and the Administrative Office of Asan Khedmat, the parent organization for all Asan Khedmat centers. The building is being designed and structured.

              • MSP

                Mobile Salary Payment (MSP) plays a prominent role in the considerations of the Government of Afghanistan, to digitize government-to-person (G2P) payments and to enhance financial inclusion. The President assigned Asan Khedmat to lead the scale-up of MSP to the Ministry of Education and other ministries.