One Stop Shop for public services

    Public Relations / Communications:

    The relations to international and national institutions on the one hand and outreach to the general public on the other hand, are important cornerstones of Asan Khedmat. The component is, amongst others, responsible for making the work of Asan Khedmat known to the public, with the aim to inform and to get feedback. .

    Activity Description Status
    Assessment of Public Relations work of ASAN Xidmat Azerbaijan One week visit to Azerbaijan by the public relation experts of Asan Khedmat, to study the methods used by ASAN Xidmat Azerbaijan. Completed
    Drafting of Public Relations strategy A PR policy and strategy document for Asan Khedmat has been drafted. Drafted
    Drafting Communication Strategy The communication strategy for Asan Khedmat has been drafted.. Drafted and in review
    Design of Logo, Website and Brand Book for Asan Khedmat The Logo of Asan Khedmat is designed, a brand book is created, and the website with corporate brand has been created. Completed
    Establishing a Call Center for Asan Khedmat The planning phase for establishing a call center for Asan Khedmat is complete, the staff has been recruited, hardware and software for the call center is in procurement. On-going
    Developing Billboards, TV clips and brochures TV clips for the different projects of Asan Khedmat have been developed and billboards have been created. On-going

  • Process Simplifications

    This component is led by the objective to simplify lengthy, time consuming and complicated bureaucratic processes of selected public services with the goal to (partially) digitize and integrate the public service in the service center.

    • Information Technology

      Information and Communication Technologies are revolutionizing our way to better communicate, work, bank and shop. E-government is capable of delivering government services faster, more effectively, more reliably and more economically. The ICT directorate in Asan Khedmat is aimed to conceptualize sophisticated technological solutions. in order to automate, simplify and shorten time consuming processes.

      • Public Relations & Communication

        The relations to international and national institutions on the one hand and outreach to the general public on the other hand, are important cornerstones of Asan Khedmat.

        • HR and Training

          The success of the Asan Khedmat model is dependent on the quality of the managerial and operative staff. The objective of this component is the recruitment and development of human resources. Continual training of the Asan core staff and the staff of the service deliverer is central to the concept of Asan Khedmat.

          • Legal policy and Strategy

            This component comprises activities which lay down the legal and strategic basis for a seamless functioning of Asan Khedmat. The simplification of public processes needs focused legal supervision. The establishment of the “Administrative Office of Asan Khedmat” needs an appropriate and consistent legal basis embedded in national legislation.

            • Engineering and AK centers

              Asan Khedmat is constructing a building that will house the Asan Khedmat service center, and the Administrative Office of Asan Khedmat, the parent organization for all Asan Khedmat centers. The building is being designed and structured.

              • MSP

                Mobile Salary Payment (MSP) plays a prominent role in the considerations of the Government of Afghanistan, to digitize government-to-person (G2P) payments and to enhance financial inclusion. The President assigned Asan Khedmat to lead the scale-up of MSP to the Ministry of Education and other ministries.