One Stop Shop for public services

    Mobile Salary Payment (MSP):

    Mobile Salary Payment (MSP) plays a prominent role in the considerations of the Government of Afghanistan, to digitize government-to-person (G2P) payments and to enhance financial inclusion. After a pilot in the Ministry of Labor, Social Affairs, Martyrs & Disabled (MoLSAMD), H.E. the President assigned Asan Khedmat to lead the scale-up of MSP to the Ministry of Education and other line ministries. Mobile Salary Payments (MSP) is a reform initiative of the government of Afghanistan and is one of the means of financial digitization and strengthening financial inclusion. The government of Afghanistan began engaging with MSP in 2015. The first ministry to undergo a pilot rollout was MOLSAMD where 4000 Kabul based staff now receive salaries through MSP. MOLSAMD plans on expanding MSP services to its provincial staff and to its beneficiaries. Another rollout, also beginning in 2015 is covering 15000 MOI staff in 49 districts of 12 provinces of Afghanistan. The government has now decided to expand MSPs to MOE beginning with the three provinces of Nangarhar (summer calendar, First Grade Province), Farah (Relatively inaccessible province) and Parwan (relatively accessible province). In today's meeting we are going to discuss what may be the best mechanisms for the MOE rollout

    The potential benefits of MSPs include:

    • Improving the salary experience for civil servants (on time and in full)
    • Verifying payrolls
    • Reducing leakage/ creating audible records of transactions
    • Reducing vulnerability to attacks.
    • Reducing vulnerability to attacks.

    Our approach:

    Most of us would acknowledge problems in salary payments. Our approach is an iterative process, through which we hope to understand the root causes of these issues and iteratively test and refine tools that might address them. Based on substantial experience in the private sector, we believe that, if willingly implemented, MSP can eventually help improve salary payment processes. Willing implementation also requires committed champions of reform, to get the design right. This is why we are engaging with you in this meeting today.

    Progress / Achievements:

    Activity Description Status
    Managing Mobile Salary Payment in MoLSAMD 4500 employees located in Kabul of the Ministry of Labor, Social Affairs, Martyrs and Disabled receive their salary through Mobile Money. Asan Khedmat is responsible for a seamless operation of the disbursements and the expansion of the program to other provinces. On-going
    Mobile Salary Payment in MoIA 14000 Local Police presently receive their salary through Mobile Money. Asan Khedmat will take the lead of the program and streamline the presently flawed processes and expand the program. On-going
    Mobile Salary Payment in MoE Asan Khedmat is presently planning to introduce MSP in the Ministry of Education (MoE). The first phase comprises 3 provinces (Nangrahar, Parwan and Farah). The procurement process for contracting a Mobile Network Operator is in process. On-going
    Expansion of Mobile Salary Payment to other Ministries The Mobile Salary Payment program of the government is to be expanded to all ministries under the responsibility of Asan Khedmat. On-going

  • Process Simplifications

    This component is led by the objective to simplify lengthy, time consuming and complicated bureaucratic processes of selected public services with the goal to (partially) digitize and integrate the public service in the service center.

    • Information Technology

      Information and Communication Technologies are revolutionizing our way to better communicate, work, bank and shop. E-government is capable of delivering government services faster, more effectively, more reliably and more economically. The ICT directorate in Asan Khedmat is aimed to conceptualize sophisticated technological solutions. in order to automate, simplify and shorten time consuming processes.

      • Public Relations & Communication

        The relations to international and national institutions on the one hand and outreach to the general public on the other hand, are important cornerstones of Asan Khedmat.

        • HR and Training

          The success of the Asan Khedmat model is dependent on the quality of the managerial and operative staff. The objective of this component is the recruitment and development of human resources. Continual training of the Asan core staff and the staff of the service deliverer is central to the concept of Asan Khedmat.

          • Legal policy and Strategy

            This component comprises activities which lay down the legal and strategic basis for a seamless functioning of Asan Khedmat. The simplification of public processes needs focused legal supervision. The establishment of the “Administrative Office of Asan Khedmat” needs an appropriate and consistent legal basis embedded in national legislation.

            • Engineering and AK centers

              Asan Khedmat is constructing a building that will house the Asan Khedmat service center, and the Administrative Office of Asan Khedmat, the parent organization for all Asan Khedmat centers. The building is being designed and structured.

              • MSP

                Mobile Salary Payment (MSP) plays a prominent role in the considerations of the Government of Afghanistan, to digitize government-to-person (G2P) payments and to enhance financial inclusion. The President assigned Asan Khedmat to lead the scale-up of MSP to the Ministry of Education and other ministries.