Public Services Process Simplification

This component is led by the objective to simplify lengthy, time consuming and complicated bureaucratic processes of selected public services with the goal to (partially) digitize and integrate the public service in the service center.

The component encompasses the following activities:
• Conduct a field study of selected public service processes, catalogue and map each step
• Simplify selected public service processes in accordance with software needs and legal constraints
• Implement and make operational the simplified process in the environment of the public service deliverer
• Mid-term study of the simplified and integrated public service process and make adjustments where necessary.

The team has studied 46 public service processes from 7 government agencies. The processes are mapped in BPMN, and catalogued in Pushto, Dari and English.
List of studied and catalogued public services:
Click here

Ministry Name Public Services Comments Status
Ministry of Labour, Social … Work Permit for Foreigners Closing this activity depends on the deployment of Asan LMIS in MoSAMD in progress
Ministry of Labour, Social … Work Permit for Afghan Citizens Closing this activity depends on the deployment of Asan LMIS in MoSAMD in progress
Ministry of Labour, Social … Pension for Retired Public Servants Concept for gradual integration is in work in progress
Ministry of Labour, Social … Financial Support for Civilian Martyrs The Martyrs and Disabled dir. will relocate to Microrayon, this activity will resume then in progress
Ministry of Labour, Social … Financial Support for Security Agencies Martyrs The Martyrs and Disabled dir. will relocate to Microrayon, this activity will resume then in progress
Ministry of Labour, Social … Financial Support for Civilian Martyrs The Martyrs and Disabled dir. will relocate to Microrayon, this activity will resume then in progress
Ministry of Labour, Social … Financial Support for Security Agencies Martyrs The Martyrs and Disabled dir. will relocate to Microrayon, this activity will resume then in progress
Ministry of Labour, Social … Annual Financial Support The Martyrs and Disabled dir. will relocate to Microrayon, this activity will resume then in progress
Ministry of Interior Affairs Passport for Afghan Nationals Activity completes when passport issuance system is updated by Asan Khedmat (June, 2017)
Ministry of Interior Affairs Visa Extensiion for Foregin Citizens Activity completes when passport issuance system is updated by Asan Khedmat (June, 2017)
Ministry of Interior Affairs National Identity Card (NID) Activity starts after audit of PRD by Asan Khedmat
Ministry of Interior Affairs National ID Replacement Activity starts after audit of PRD by Asan Khedmat
Ministry of Interior Affairs ID Verification Activity starts after audit of PRD by Asan Khedmat
Ministry of Interior Affairs Addition of Surname to ID Activity starts after audit of PRD by Asan Khedmat
Ministry of Interior Affairs Placing or Replacing Picture on ID   Activity starts after audit of PRD by Asan Khedmat
Ministry of Interior Affairs Vehicle Registration Document
Ministry of Interior Affairs Vehicle Registration Document Renewal
Ministry of Interior Affairs Taxi and Transport Service License
Ministry of Interior Affairs Driving License
Ministry of Interior Affairs Renewal of Driving License
Ministry of Interior Affairs International Driving License
Ministry of Interior Affairs Buying & Selling of Vehicle
Ministry of Interior Affairs Birth Certificate
Ministry of Interior Affairs Death Certificate The activity has not been planned as yet
Ministry of Interior Affairs Issuance of Criminal Record
Ministry of Interior Affairs Police Registration for Foreign Nationals
Ministry of Foreign Affairs Attestation of Legal and Social Doc.
Ministry of Foreign Affairs Attestation of Translated NID
Ministry of Foreign Affairs Attestation of International Documents
Ministry of Foreign Affairs Attestation of National Education Doc.
Ministry of Finance National Insurance
Ministry of Finance Tax Identification Number (TIN)
Ministry of Finance Large Taxpayers Office (LTO) Revenue software SIGTAS is being assesed
Ministry of Finance Medium Taxpayers Office (MTO) Revenue software SIGTAS is being assesed
Ministry of Finance Small TaxPayers Office (STO) Revenue software SIGTAS is being assesed
Supreme Court Marriage Certificate
Supreme Court Marriage Letter
Supreme Court Property Document
Ministry of Justice Property Dealer License work on concept for digitizing of the process is in progress
Ministry of Justice Renewal of Property Dealer Licens work on concept for digitizing of the process is in progress
Ministry of Justice Cancellation of Property Dealer License work on concept for digitizing of the process is in progress
Ministry of Justice Attestation of Social & Legal Document work on concept for digitizing of the process is in progress
Ministry of Commerce Trading License The possibility of integration of these services will be assessed in a later stage
Ministry of Commerce Trading License Renewal The possibility of integration of these services will be assessed in a later stage
Ministry of Commerce The possibility of integration of these services will be assessed in a later stage
Ministry of Commerce License for Cooperatives The possibility of integration of these services will be assessed in a later stage
Ministry of Commerce License for Trading Pharmaceuticals The possibility of integration of these services will be assessed in a later stage
Ministry of Commerce Business Visa Invitation The possibility of integration of these services will be assessed in a later stage
Ministry of Commerce Investment License Renewal The possibility of integration of these services will be assessed in a later stage
Kabul Municipality Registeration of Legal Property Documents
Kabul Municipality Wastage Clearance Taxes
Kabul Municipality Union License Issuance (Small businesses)