Call Center Agent

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OrganizationAsan KhedmatLocationKabul
NationalityAfghanSalary RangeAs per NTA Scale
Employement TypeFull TimeContract DurationOne Year-Possibility of Extension
EducationDiploma or equivalentExperienceAt least 3 years of experience in related field.
GenderFemaleVacancy NumberAsan-055
Number of Jobs4Announcement Date10/31/2017 12:00:00 AM
Closing Date11/10/2017 12:00:00 AM

About Asan Khedmat:

The Government of Afghanistan has established a new initiative called Asan Khedmat, which operates under the auspices of the Ministry of Finance (MoF), and is a one-stop shop for public services. Asan Khedmat will contribute to improving the efficiency and effectiveness of the Afghan Government and enhance the responsiveness to the needs of the Afghan citizen. The center will deliver quality services in an inexpensive and timely manner and improve the relation between the citizens and the government. The effect will be to strengthen the democratic system in Afghanistan.
The government of Azerbaijan will provide technical support in all aspects of this initiative.
The development and implementation of the initiative will involve:
Construction of an administration building and the Asan Khedmat Centers in Kabul and throughout the country.
Training.
Administrative structures and capacity building.
Information Technology.
Process simplification of public services.

Job Description:

Call Center Representative Job Duties:
General Purpose:
Answer incoming calls from applicants to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Tasks and Responsibilities:
-Answer the calls and give detail information
-Handle applicants’ inquiries both telephonically and by email
-Research required information using available resources
-Manage and resolve applicants’ complaints
-Provide applicants with service information
-Enter new applicant information into system
-Process and follow ups the complaints
-Identify and escalate priority issues
-Route calls to appropriate resource
-Follow up applicant calls where necessary
-Document all call information according to the standard operating procedures
-Complete call logs
-Produce call reports

Job Requirements:

Job Requirements:
Education and Experience
-Diploma or equivalent
-Proficient in relevant computer applications and call center systems
-Good typing skills
-Knowledge of routing calls
-Proven track records
-Required language skills
-3 years’ experience (with a reference letter), in the call center of a major company;
Key Competencies:
-Fluent in Dari, Pashto and English languages
-Communication skills
-Persuasiveness
-Problem solving
-Adaptability
-Tenacious
-Negotiation skills
-Stress tolerance
-High energy level

Submission Guideline:

Vs with cover letter should be submitted ELECTRONICLY. Please include position title in the subject line of the e-mail. Only short listed candidates whose application responds to the above criteria will be contacted for interview.

Submission Email:

vacancies@asan.gov.af