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Public Process Simplification and Integration:
This component is led by the
objective to simplify lengthy, time consuming and complicated
bureaucratic processes of selected public services with the goal to
(partially) digitize and integrate the public service in the service
center.
The component encompasses the
following activities:
- Conduct a field study of selected public service processes, catalogue and map each step
- Simplify selected public service processes in accordance with software needs and legal constraints
- Implement and make operational the simplified process in the environment of the public service deliverer
- Mid-term study of the simplified and integrated public service process and make adjustments where necessary.
Activity |
Description |
Status |
Understanding the Service infrastructure of ASAN Xidmat Azerbaijan |
One week visit to Azerbaijan by
process experts of Asan Khedmat to study the service infrastructure of
ASAN Xidmat of Azerbaijan. Likewise, the monitoring system of service
delivery was studied. |
Completed |
Simplification strategy drafted |
The strategy document lays down the methodology and approach to adapt a public service process for integration in Asan Khedmat. |
Completed |
Coordinative talks to agencies involved in process simplification |
Close coordination with IARCSC, HOOAC, World Bank, DI, USAID, to avoid duplication of efforts. |
Completed |
Selected number of public services processes studied and mapped |
48 Public services processes
from 8 government agencies were studied, graphically represented in
BPMN, and catalogued in Pushto, Dari and English languages . |
Completed |
Simplification carried out |
4 Public services simplified and
put in action (Passport issuance, work permit for Afghans, work permit
for foreigners, visa extension for foreigners. |
Completed |
Integration of processes for tax payment |
Integration of Small Taxpayers Office, Middle Taxpayers Office, Large Taxpayers Office in one location . |
On-going |
Integration of processes for tax payment |
Integration of Small Taxpayers Office, Middle Taxpayers Office, Large Taxpayers Office in one location . |
On-going |