One Stop Shop for public services


    Public Process Simplification and Integration:

    This component is led by the objective to simplify lengthy, time consuming and complicated bureaucratic processes of selected public services with the goal to (partially) digitize and integrate the public service in the service center. The component encompasses the following activities:

    • Conduct a field study of selected public service processes, catalogue and map each step
    • Simplify selected public service processes in accordance with software needs and legal constraints
    • Implement and make operational the simplified process in the environment of the public service deliverer
    • Mid-term study of the simplified and integrated public service process and make adjustments where necessary.
    Activity Description Status
    Understanding the Service infrastructure of ASAN Xidmat Azerbaijan One week visit to Azerbaijan by process experts of Asan Khedmat to study the service infrastructure of ASAN Xidmat of Azerbaijan. Likewise, the monitoring system of service delivery was studied. Completed
    Simplification strategy drafted The strategy document lays down the methodology and approach to adapt a public service process for integration in Asan Khedmat. Completed
    Coordinative talks to agencies involved in process simplification Close coordination with IARCSC, HOOAC, World Bank, DI, USAID, to avoid duplication of efforts. Completed
    Selected number of public services processes studied and mapped 48 Public services processes from 8 government agencies were studied, graphically represented in BPMN, and catalogued in Pushto, Dari and English languages . Completed
    Simplification carried out 4 Public services simplified and put in action (Passport issuance, work permit for Afghans, work permit for foreigners, visa extension for foreigners. Completed
    Integration of processes for tax payment Integration of Small Taxpayers Office, Middle Taxpayers Office, Large Taxpayers Office in one location . On-going
    Integration of processes for tax payment Integration of Small Taxpayers Office, Middle Taxpayers Office, Large Taxpayers Office in one location . On-going

  • Process Simplifications

    This component is led by the objective to simplify lengthy, time consuming and complicated bureaucratic processes of selected public services with the goal to (partially) digitize and integrate the public service in the service center.

    • Information Technology

      Information and Communication Technologies are revolutionizing our way to better communicate, work, bank and shop. E-government is capable of delivering government services faster, more effectively, more reliably and more economically. The ICT directorate in Asan Khedmat is aimed to conceptualize sophisticated technological solutions. in order to automate, simplify and shorten time consuming processes.

      • Publication and Public Relations

        The relations to international and national institutions on the one hand and outreach to the general public on the other hand, are important cornerstones of Asan Khedmat.

        • HR and Capacity Building

          The success of the Asan Khedmat model is dependent on the quality of the managerial and operative staff. The objective of this component is the recruitment and development of human resources. Continual training of the Asan core staff and the staff of the service deliverer is central to the concept of Asan Khedmat.

          • Legal policy and Strategy

            This component comprises activities which lay down the legal and strategic basis for a seamless functioning of Asan Khedmat. The simplification of public processes needs focused legal supervision. The establishment of the “Administrative Office of Asan Khedmat” needs an appropriate and consistent legal basis embedded in national legislation.

            • Engineering and AK centers

              Asan Khedmat is constructing a building that will house the Asan Khedmat service center, and the Administrative Office of Asan Khedmat, the parent organization for all Asan Khedmat centers. The building is being designed and structured.

              • MSP

                Mobile Salary Payment (MSP) plays a prominent role in the considerations of the Government of Afghanistan, to digitize government-to-person (G2P) payments and to enhance financial inclusion. The President assigned Asan Khedmat to lead the scale-up of MSP to the Ministry of Education and other ministries.